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Dear Valued Customer,


First, we would like to thank you for trusting us with your healthcare. We are glad you have decided to follow-up with us via our new telehealth service! Before your visit, here are a few things you need to know:


You will need a phone, laptop, tablet, or desktop computer with a microphone and camera. You will not need to create a login or account in order to meet us in our "virtual waiting room", however you will need to have Safari, Firefox, or Google Chrome web browser.


Our staff will call you at the time of your scheduled appointment to verify insurance, confirm that we have received a copy of any lab work that was to be done prior to this visit, update your medication list, and confirm update of any insulin pump/ CGM (if applicable). 


You are enter the below "waiting room" at your scheduled appointment time. When your provider is ready for your visit, they will show up on your computer. As with a typical waiting room, you may anticipate some wait. We will be doing the best we can to make sure that you are seen in a timely manner.


If you are being seen for diabetes management, then it is highly recommended that you respond to this email with a copy of your blood sugar logs (you may scan this into your computer, or simply take a picture of your log with your phone and email it to


If you have an insulin pump and/or continuous glucose monitoring (CGM) device, then it is recommended that you upload these devices the day before your visit. 


We look forward to meeting with you soon!





Indiana Diabetes & Endocrinology Staff




***Be sure you know which waiting room you are to enter***



                                                                    Dr. Syed's Waiting Room:









                                                                    Annette Kubalek, CRNP's Waiting Room:



* You may have Co-pays for telehealth services. and may receive a bill. Please check with your insurance to verify your co-payment for telehealth. *

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